POLICIES

0.0.1 REPAIRS/SERVICES 

• ZAELANE TAKES PRIDE IN ITS CRAFTSMANSHIP OF GARMENT MAKING. ENSURING THAT EVERY PIECE IS MADE WITH THE HIGHEST-QUALITY OF SPECIFIC FABRICS SELECTED AND EVERY PRODUCT IS CONSTRUCTED WITH THE HIGHEST CRAFTMANSHIP TECHNIQUES. IN THE CASE THE CUSTOMERS GARMENT/LEATHER GOOD IS DAMANGED AND/OR DEFECTED, IT IS RECOMMENDED THAT THE CUSTOMER SUBMITS A MESSAGE VIA THE BRANDS CONTACT FORM (CONTACT ZAELANE). CUSTOMERS ARE ASKED TO GIVE THEIR NAME, PHONE NUMBER, AND DESCRIPTION OF DAMAGES AND/OR DEFECTS TO THEIR GARMENT. SEVERITY OF DAMAGES/DEFECTS WILL DETERMINE SERVICE FEES FOR REPAIRS. HOWEVER, IF CUSTOMER ACKNOWLEDGES THAT GARMENT IS DAMAGED/DEFECTED AT LEAST 14 DAYS UPON THEIR PURCHASE AND/OR RECIEVEMENT OF PRODUCT AND IS INSPECTED AS UNALTERED WITH DAMAGES MADE PRIOR TO DELIVERY, ALL REPAIR SERVICES WILL BE CONPENSATED. IF IN THE CASE THE CUSTOMERS GARMENT IS DEEMED UNREPAIRABLE AND THEY SUBMITTED THEIR REQUEST 14 DAYS WITHIN THEIR PURCHASE OF PRODUCT AND DAMAGES/DEFECTS TO THE GARMENT WERE MADE PRIOR TO DELIVERY, THE CUSTOMERS GARMENT CAN BE EXCHANGED FOR A NEW ONE. 
  

0.0.2 RETURNS/EXCHANGES

• WE DO NOT ACCEPT RETURNS ON ALL MADE-TO-ORDER PRODUCTS PURCHASED. HOWEVER, ALL MADE-TO-ORDER PRODUCTS CAN BE REPAIRED AS STATED IN SECTION 0.0.1 (READ SECTION FOR MORE INFORMATION). CANCELATIONS FOR MADE-TO-ORDER PRODUCTS MUST BE REQUESTED VIA EMAIL WITHIN 24 HOURS OF PURCHASE FROM WEBSITE. PAYMENT WILL BE REFUNDED AFTER CONFIRMATION OF CANCELATION VIA PAYMENT METHOD ORIGINALLY USED FOR PURCHASE.  PLEASE REVIEW ALL MADE-TO-ORDER PRODUCT DETAILS CAREFULLY BEFORE PLACING YOUR ORDER. IF YOU HAVE ANY QUESTIONS PRIOR TO PURCHASING, FEEL FREE TO CONTACT US VIA THE BRANDS CONTACT FORM (CONTACT ZAELANE). 
• ALL RETURNS AND EXCHANGES OF READY-TO-WEAR PRODUCTS MUST BE MADE WITHIN 14 DAYS OF PURCHASE OF PRODUCT. CUSTOMERS ARE RECOMMENDED TO SUBMIT A MESSAGE VIA THE BRANDS CONTACT FORM (CONTACT ZAELANE). CUSTOMERS ARE ASKED TO GIVE THEIR NAME, PHONE NUMBER, AND IF THERE IS ANY SPECIFIC REASONING FOR RETURN OR EXCHANGE. REFUNDS CAN BE TRANSFERED VIA PAYMENT METHOD USED FOR INITIAL PURCHASE. 

0.0.3 APPOINTMENTS/FITTINGS

• APPOINTMENTS ARE EXCLUSIVE TO "CUSTOM COUTURE" AND "CUSTOM READY-TO-WEAR STYLING". THE FIRST APPOINTMENT MADE FOR EVERY INQUIRY IS COMPLIMENTARY. THE FIRST APPOINTMENT IS SOLELY FOR CUSTOMERS TO MEET THE TEAM, DISCUSS THEIR VISIONS FOR THE INQUIRY, AND DISCUSS WITH THE TEAM THE DURATION OF CONSTRUCTION PROCESS, QUANTITY AND FITTING PROCESS, AND PRICING. IF PROJECT IS DECIDED TO MOVE FORWARD, A MANDATORY OF TWO FITTINGS ARE REQUIRED FOR PROPER FITTNG AND MEASUREMENT TAKING. PRICING OF THESE TWO MANDATORY APPOINTMENTS WILL BE DISCUSSED DURING FIRST INITIAL APPOINTMENT ALONG WITH OTHER PRICINGS FOR PROJECT. 
• ALL "CUSTOM COUTURE" AND "CUSTOM READY-TO-WEAR STYLING" APPOINTMENTS MUST BE INQUIRIED 90 DAYS PRIOR TO DATE NEEDED TO BE FINISHED. ZAELANE TAKES CRUCIAL MEASUREMENTS TO PERFECTING THE CONSTRUCTION OF COUTURE, THERFORE TIME IS ALLOTED FOR ANY PRECISE TECHNIQUES NEEDED FOR SPECIFIC TYPES OF GARMENTS. 

0.0.4 SHIPMENT

• ALL MADE-TO-ORDER ITEMS ARE TO BE SHIPPED WITHIN THE DETERMINED PRODUCTION TIME ALLOTED BY CLIENT. IN THE EVENT YOUR MADE-TO-ORDER GOOD(S) PRODUCTION HAS POSTPONED PASSED THE DETERMINED ALOTTED DURATION TIME, ZAELANE TAKES RESPONSIBILITY TO CONTACT CLIENT VIA EMAIL AND/OR TEXT TO NOTIFY AND INFORM CLIENT WITH DETAILS PERTAINING TO THE EXTENTION OF PRODUCTION. YOUR ITEM(S) WILL BE SHIPPED TO THE DELIVERY ADDRESS PROVIDED BY CLIENT DURING PROCESS OF ORDER. ZAELANE DOES NOT YET PROVIDE SHIPPING INTERNATIONALLY. DURATION OF SHIPPING TIME IS DEPENDANT ON LOCATION OF CLIENTS ADDRESS. TRACKING NUMBER FOR YOUR PRODUCT WILL BE SENT TO CLIENT VIA EMAIL ADDRESS AND/OR TEXT PROVIDED AT TIME OF PURCHASE. ZAELANE IS NOT RESPONSIBLE FOR ANY PRODUCTS LOST DURING SHIPMENT PROCESS FROM DATE SENT OUT FROM SHIPMENT LOCATION. IF IN THE EVENT YOUR PRODUCT(S) DO NOT ARRIVE AND/OR ARE LOST, PLEASE CONTACT THE DELIVERY SERVICE CARRIER DIRECTLY. IF CLIENT NEEDS OR REQUEST ASSISTANCE CONTACTING CARRIER SERVICE, PLEASE CONTACT US. (CONTACT ZAELANE)
  

0.0.5 MADE-TO-ORDER PRODUCTION

• MADE-TO-ORDER PRODUCTS ARE SPECIFIC GOODS MADE AT THE REQUEST OF CLIENTS' PURCHASE. EACH MADE-TO-ORDER ITEM IS CRAFTED INDIVUALLY IN HOUSE SINGLE-HANDEDLY WITH THE HIGHEST QUALITY OF CRAFTSMANSHIP AND SPECIFIC MATERIALS CHOSEN. CLIENT IS ASKED TO ALLOT A POST-DETERMINED DURATION OF TIME FOR THE PRODUCTION AND COMPLETION OF THEIR MADE-TO-ORDER ITEM(S). MADE-TO-ORDER PRODUCTS ARE FULFILLED IN ORDER OF EARLIEST TO LATEST PURCHASE PLACEMENT. DURATION TIME OF PRODUCTION OF EACH CLIENTS MADE-TO-ORDER PRODUCT(S) WILL BE NOTIFIED TO EACH CLIENT VIA EMAIL PROVIDED UPON THEIR PURCHASE. MADE-TO-ORDER PRODUCTS REQUIRE PRECISE TECHNIQUES AND CAREFUL HANDLING, THAT HOLD THE STANDARD FOR PREMIUM ITEMS AT ZAELANE. MADE-TO-ORDER CONSTRUCTED LEATHER GOODS ARE INDIVIDUALLY UNIQUE TO THEIR LEATHER VARIATIONS, MARKS, AND VEININGS, WHICH ARE EMBRACED HERE AT ZAELANE. ALL CANCELATIONS FOR MADE-TO-ORDER PURCHASES MUST BE MADE WITHIN 24 HOURS OF PAYMENT, AS ORDERS ARE PROCESSED BETWEEN 24-48 HOURS OF PAYMEMT BY CLIENT. 
  

0.0.6 LIABILITY

• TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL ZAELANE OR ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR PARTNERS BE LIABLE FOR ANY INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR AGGRAVATED DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH ANY PRODUCTS PURCHASED THROUGH THIS WEBSITE OR THEIR USE, MISUSE, OR INABILITY TO BE USED, WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE - EVEN IF ZAELANE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
• THIS LIMITATION OF LIABILITY SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND TO THE FULLEST EXTENT PERMITTED BY LAW
• TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZAELANE'S TOTAL LIABILITY TO YOU FOR ANY AND ALL CLAIMS, LOSSES, DAMAGES, OR CAUSES OF ACTION

0.0.7 SUSTAINABILITY

• SUSTAINABILITY IS A CORE PART OF OUR DESIGN PROCESS. ALL LEATHER GOODS AND GARMENTS ARE CAREFULLY CRAFTED TO ENSURE THAT NO LEATHER OR EXCESSS AMOUNT OF FABRIC GOES TO WASTE. ANY REMAINING LEATHER OR FABRIC FROM PRODUCTION IS THOUGHTFULLY PRESERVED AND REPURPOSED FOR FUTURE DESIGNS, SMALL ACCESSORIES, OR LIMITED PROJECTS. THIS APPROACH ALLOWS US TO MINIMIZE MATERIAL WASTE WHILE CONTINUING TO CREATE NEW PIECES WITH PURPOSE.
• ALL MATERIALS USED IN ZAELANE PRODUCTS ARE LAWFULLY SOURCED DIRECTLY FROM THE UNITED STATES, ITALY, FRANCE, AND SPAIN FROM RESPONSIBLE AND SUSTAINABLE CATTLE FARMS AND TEXTILE DEVELOPERS. BY WORKING WITH DOMESTIC SUPPLIERS, WE ARE ABLE TO MAINTAIN TRANDPARENCY IN OUR MATERIALS WHILE SUPPORTING ETHICAL SOURCING PRACTICES.

0.0.8 AUTHENTICATION

• ALL ZAELANE LEATHER GOODS ARE CONSTRUCTED WITH NFC CHIPS AS A RELIABLE AUTHENTICATION SOURCE. EACH INDIVIDUAL BAG PRODUCED IS TITLED WITH A UNIQUE ITEM CODE AND CHIP CODE. ZALEANE USES A RELIABLE NFC SCANNER TO READ YOUR BAGS UNIQUE CODES. SCANNING YOUR LEATHER GOOD(S) WITHOUT AN NFC APP SCANNNER DIRECTS PHONE TO THE SPECIFIC PRODUCT PAGE ON THE ZAELANE WEBSITE OF SPECIFIC PRODUCT SCANNED VIA A POP-UP NOTIFICATION.
• ZAELANE ENSURES FULL TRANSPARENCY TO CLIENTS THAT ALL NFC TAGS ARE STRICTLY PLACED IN CLIENTS LEATHER GOOD(S) SOLELY FOR THE PURPOSE OF AUTHENTICATION. IN NO INSTANCE CAN ANY NFC TAG USED DISTINGUISH AND/OR SHARE PREVIOUS OR CURRENT LOCATION OF OWNER. 
• CLIENTS WHO HAVE PURCHASED LEATHER GOODS AND/OR ANY PRODUCTS FROM THE BRAND ARE INDEFINITELY REMEMBERED IN OUR DATABASE. ENSURING THAT EVERY ITEM PURCHASED BY SAID CLIENT IS LINKED TO THEIR PERSONAL WEBSITE ACCOUNT AND/OR CLIENT PURCHASE HISTORY.