REPAIRS/SERVICES

  • ZAELANE TAKES PRIDE IN ITS CRAFTSMANSHIP OF GARMENT MAKING. MAKING SURE THAT EVERY PIECE IS MADE WITH THE HIGHEST-QUALITY OF SPECIFIC FABRICS SELECTED AND EVERY PRODUCT IS CONSTRUCTED TO THE HIGHEST ABILITY. IN THE CASE THE CUSTOMERS GARMENT IS DAMANGED AND/OR DEFECTED, IT IS RECOMMENDED THAT THE CUSTOMER SUBMITS A MESSAGE VIA THE BRANDS CONTACT FORM CLICK BETWEEN PARENTHESIS (CONTACT ZAELANE – Zaelane). CUSTOMERS ARE ASKED TO GIVE THEIR NAME, PHONE NUMBER, AND DESCRIPTION OF DAMAGES AND/OR DEFECTS TO THEIR GARMENT. SEVERITY OF DAMAGES/DEFECTS WILL DETERMINE SERVICE FEES FOR REPAIRS. HOWEVER, IF CUSTOMER ACKNOWLEDGES THAT GARMENT IS DAMAGED/DEFECTED AT LEAST 14 DAYS UPON THEIR PURCHASE AND/OR RECIEVEMENT OF PRODUCT AND IS INSPECTED AS UNALTERED WITH DAMAGES MADE PRIOR TO DELIVERY, ALL REPAIR SERVICES WILL BE CONPENSATED. IF IN THE CASE THE CUSTOMERS GARMENT IS DEEMED UNREPAIRABLE AND THEY SUBMITTED THEIR REQUEST 14 DAYS WITHIN THEIR PURCHASE OF PRODUCT AND DAMAGES/DEFECTS TO THE GARMENT WERE MADE PRIOR TO DELIVERY, THE CUSTOMERS GARMENT CAN BE EXCHANGED FOR A NEW ONE. 

RETURNS/EXCHANGES

  • ALL RETURNS AND EXCHANGES MUST BE MADE WITHIN 14 DAYS OF PURCHASE OF PRODUCT. CUSTOMERS ARE RECOMMENDED TO SUBMIT A MESSAGE VIA THE BRANDS CONTACT FORM CLICK BETWEEN PARENTHESIS (CONTACT ZAELANE – Zaelane). CUSTOMERS ARE ASKED TO GIVE THEIR NAME, PHONE NUMBER, AND IF THERE IS ANY SPECIFIC REASONING FOR RETURN OR EXCHANGE. REFUNDS CAN BE TRANSFERED VIA PAYMENT METHOD USED FOR INITIAL PURCHASE. 

APPOINTMENTS/FITTINGS

  • APPOINTMENTS ARE EXCLUSIVE TO "CUSTOM COUTURE" AND "CUSTOM READY-TO-WEAR STYLING". THE FIRST APPOINTMENT MADE FOR EVERY INQUIRY IS COMPLIMENTARY. THE FIRST APPOINTMENT IS SOLELY FOR CUSTOMERS TO MEET THE TEAM, DISCUSS THEIR VISIONS FOR THE INQUIRY, AND DISCUSS WITH THE TEAM THE DURATION OF CONSTRUCTION PROCESS, QUANTITY AND FITTING PROCESS, AND PRICING. IF PROJECT IS DECIDED TO MOVE FORWARD, A MANDATORY OF TWO FITTINGS ARE REQUIRED FOR PROPER FITTNG AND MEASUREMENT TAKING. PRICING OF THESE TWO MANDATORY APPOINTMENTS WILL BE DISCUSSED DURING FIRST INITIAL APPOINTMENT ALONG WITH OTHER PRICINGS FOR PROJECT. 
  • ALL "CUSTOM COUTURE" APPOINTMENTS MUST BE INQUIRIED 90 DAYS PRIOR TO DATE NEEDED TO BE FINISHED. ZAELANE TAKES CRUCIAL MEASUREMENTS TO PERFECTING THE CONSTRUCTION OF COUTURE, THERFORE TIME IS ALLOTED FOR ANY PRECISE TECHNIQUES NEEDED FOR SPECIFIC TYPES OF GARMENTS. 
  • ALL "CUSTOM READY-TO-WEAR STYLING" APPOINTMENTS MUST BE INQUIRED 30 DAYS PRIOR TO DATE NEEDED TO BE FINISHED. 

STYLING SERVICES

  • ZAELANE OFFERS STYLING SERVICES THAT PROVIDE A SELECTION OF ZAELANE ONE OF ONE GARMENTS AND ARCHIVED GARMENTS FOR CUSTOMERS TO RENT FOR SPECIAL EVENTS.  BOOKING OUR STYLING SERVICES CAN BE DONE BY SUBMITTING AN APPOINTMENT REQUEST CLICK BETWEEN PARENTHESIS (CONTACT ZAELANE – Zaelane). ALL GARMENTS USED IN STYLED LOOKS CHOOSEN ARE TO BE RETURNED 7 DAYS AFTER CUSTOMERS EVENT. 

 

MORE ABOUT THE BRAND

THE BRANDS LOGO CONSISTS OF Z'S AND L'S THAT REPRESENT THE PREFIX AND SUFFIX OF ZAELANE. WITH FOUR OF THEM IN TOTAL, THIS QUANTITY REPRESENTS THE FOUR DIRECT FAMILY MEMBERS OF THE BRAND, MICHAEL LANE, NIKIA LANE, ISAIAH LANE, AND JAXON LANE. FURTHERMORE, THE SYMBOLISM FOR EACH OF THE STRUCTURES FACING IN DIFFERENT DIRECTIONS CLOSELY TOGETHER IMPLIES THAT THOUGH EACH FAMILY MEMBER HAS THEIR OWN PATH TO FOLLOW, THEY HAVE PROMISED TO ALWAYS BE BY EACH OTHER'S SIDE AND STAY TOGETHER TO FORM ONE UNIT.

THE NAME "ZAELANE", DERIVES FROM THE FOUNDERS FULL NAME "ISAIAH LANE". ISAIAH ALWAYS SEEMED TO NOTICE THAT OFTEN HIS PEERS WOULD CALL HIM "ZAE" FOR SHORT AS A NICKNAME. EVENTUALLY, WHEN IT WAS TIME TO DECIDE A NAME FOR THE BRAND, ISAIAH FOUND HOW HIS NICKNAME AND LAST NAME TOGETHER, "ZAELANE", FLOWED ELEGANTLY, YET WITH JUST ENOUGH BOLDNESS TO BE ABLE TO FEEL THE GRIT AND EDGE IN THE LOOK OF THE NAME.

ZAELANE TAKES PRIDE IN CREATING ART WITH INTENT, LOVE, AND DEDICATION TO THE CRAFT. WITH MOST OF THE GARMENTS MADE IN HOUSE, THIS CREATES A SENSE OF EXTRA CARE AND PASSION TO EACH INDIVIDUAL PIECE THAT IS PRODUCED. THE BRAND ALSO RECOGNIZES THE IMPORTANCE OF MAKING CLIENTS FEEL INDIVIDUALLY SPECIAL. MAKING SURE THAT WITH EVERY OPPORTUNITY FOR SOMEONE TO WEAR THE BRAND, THEY FEEL ELEVATED AND CONFIDENT.